🪑 RADHE FURNITURE
Crafting Comfort, Delivering Elegance
Privacy & Policy
Effective Date: March 2026 | Last Updated: March 14, 2026
Welcome to Radhe Furniture. Your privacy is extremely important to us. This Privacy & Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our furniture products. By using our website or placing an order, you agree to the terms described in this document.
1. Information We Collect
When you interact with Radhe Furniture’s website or services, we may collect the following information:
- Personal Information: Your full name, email address, phone number, and home/office delivery address.
- Account Information: Username and password for your registered account (stored securely and encrypted).
- Order Information: Details of furniture items purchased, order history, customisation requests, and transaction records.
- Payment Information: Payment method details processed securely — we do not store full card or bank account numbers.
- Device & Usage Data: IP address, browser type, device model, and pages visited on our website.
- Preferences & Feedback: Your furniture preferences, wishlist items, product reviews, and customer feedback.
- Communication Records: Any messages, emails, or queries you send to our support or sales team.
2. How We Use Your Information
Radhe Furniture uses your personal information only for legitimate, necessary, and lawful purposes, including:
- Processing and fulfilling your furniture orders and coordinating deliveries or installations.
- Sending order confirmations, dispatch updates, and delivery scheduling notifications.
- Managing your account and providing dedicated customer support.
- Handling customisation requests such as fabric choices, dimensions, finishes, and colours.
- Improving our website, product catalogue, and overall shopping experience.
- Sending promotional offers, new arrivals, and design inspiration (only with your consent).
- Detecting and preventing fraudulent transactions or unauthorised access to your account.
- Complying with applicable legal and regulatory requirements.
3. Sharing of Your Information
Radhe Furniture deeply values your trust. We do not sell, rent, or trade your personal information to any third parties. We may share your data only in the following limited and necessary circumstances:
- Delivery & Logistics Partners: Your name, phone number, and delivery address are shared with our logistics team or third-party courier partners solely to deliver and install your furniture.
- Payment Processors: Secure and certified third-party payment gateways handle your transactions and are bound by strict data security and confidentiality standards.
- Technology & Hosting Partners: Service providers who assist in operating our website or IT systems, under binding confidentiality agreements.
- Legal & Regulatory Compliance: We may disclose information to law enforcement or regulatory authorities only when required by applicable law.
4. Data Storage and Security
We take the protection of your personal data very seriously. Radhe Furniture implements the following security measures:
- All customer data is stored on secure, access-controlled, and encrypted servers.
- Our website uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your browser and our servers.
- Access to personal data is strictly limited to authorised team members only, on a need-to-know basis.
- We conduct regular security audits and system reviews to protect against unauthorised access, data breaches, or theft.
- Payment information is processed through PCI-DSS compliant payment gateways; full card details are never stored on our servers.
Please note that while we implement industry-standard security measures, no method of internet transmission is 100% secure. We continuously work to strengthen our protections.
5. Cookies and Tracking Technologies
Radhe Furniture uses cookies and similar tracking technologies to provide you with a seamless and personalised browsing experience.
- Essential Cookies: Necessary for the website to function correctly, including maintaining your shopping cart and session.
- Analytics Cookies: Help us understand visitor behaviour and website performance so we can improve our services.
- Preference Cookies: Remember your settings such as language, region, and product preferences for a personalised experience.
- Marketing Cookies: Used to display relevant furniture collections, promotions, and offers tailored to your interests (only with your consent).
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may impact some features of our website.
6. Your Rights
As a valued Radhe Furniture customer, you have full rights over your personal data:
- Right to Access: Request a copy of all personal information we hold about you.
- Right to Correction: Ask us to update or correct any inaccurate or outdated information.
- Right to Deletion: Request permanent deletion of your personal data, subject to legal retention requirements.
- Right to Opt-Out: Unsubscribe from marketing emails or promotional messages at any time by clicking the unsubscribe link or contacting us directly.
- Right to Data Portability: Request your data in a structured, portable format where technically applicable.
- Right to Object: Object to certain types of data processing, including profiling for marketing purposes.
To exercise any of the above rights, please contact us using the details provided in Section 10.
7. Children’s Privacy
Radhe Furniture’s website and services are intended for adults aged 18 and above. We do not knowingly collect, store, or process personal information from children under the age of 13. If you believe that a child has submitted personal data through our website, please contact us immediately and we will promptly delete such information.
8. Third-Party Links
Our website may feature links to third-party websites, interior design blogs, social media platforms, or partner brands. Radhe Furniture is not responsible for the privacy practices, policies, or content of those external websites. We strongly encourage you to review the privacy policies of any third-party websites you visit through our links.
9. Data Retention
Radhe Furniture retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.
- Order and transaction records are retained for a minimum of 5 years for accounting and legal compliance purposes.
- Account information is retained as long as your account remains active.
- Upon account deletion or request, your personal data will be securely erased within 30 days, unless legally required to be retained.
10. Changes to This Policy
Radhe Furniture reserves the right to update or modify this Privacy & Policy at any time to reflect changes in our practices, services, or applicable laws. Any updates will be published on this page with a revised effective date.
We encourage you to review this policy periodically. Continued use of our website after any changes have been posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy & Policy or your personal data, please contact us:
- Website: www.radhefurniture.com
- Email: support@radhefurniture.com
- Phone / WhatsApp: Available on our Contact page
- Showroom: Visit us at our showroom for in-person assistance
- Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM
By using the Radhe Furniture website or placing an order, you acknowledge that you have read, understood, and agree to this Privacy & Policy.
© 2026 Radhe Furniture. All Rights Reserved.